HR Service Delivery for Federal HR Leaders

HR Service Delivery is a key part of federal HR leaders’ strategic initiatives to modernize their agencies. Each agency needs to determine if its current model for delivery is adequately addressing the needs of its employees as well its ability to meet the strategic goals of the agency.

Technology advances afford agencies new opportunities for delivering enhanced HR services. An increased focus on customer service and a desire to become more strategic also challenges HR leaders to look at more modern delivery methods. This can include looking outside to HR business partners, shared HR services and employee self-service, which empowers employees and better accommodates the world in which they live.

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